Refund Policy

REFUND POLICY

• You can cancel the order at any time before Cutematchy has shipped the products to you.  Under normal circumstances, Cutematchy  will process your order cancellation request within 1-2 working days.  Once the order has entered the shipped stage, it may not be canceled.  Please contact us by email: support@cutematchy.com.

• You can only cancel the entire order, not part of an order.  If you still need to cancel some items in your order, you must cancel the whole order before repurchasing.  If the amount of the canceled order is higher than the amount of the new order, you only need to submit the order;  if the amount of the canceled order is lower than the amount of the new order, please contact us, and we will refund you the corresponding price difference according to the amount of the canceled order.

• After the order is canceled, Cutematchy  will not reserve inventory for you, resulting in insufficient stock and unable to purchase.  Please contact us by email:support@cutematchy.com.
  After you submit the cancellation request, we will send you the processing result by email.  If the cancellation is not successful, please contact us and follow the steps outlined in the Returns Policy to make a return.

• The delivery cannot be delivered due to special reasons, including but not limited to natural disasters, government actions, social anomalies, etc.  We will notify you by sending an email.
  Refund time limit: Once a refund occurs, the refund amount will be returned to your account through the original payment channel.  If you paid with Paypal, the refund amount will be credited within 3-7 business days.  The arrival time of other banks/payment methods depends on the refund policy of each bank/payment channel.

• If you have any issues with your return, you must contact Customer Support within 180 days after your order was first placed.
• Refunds will be processed within 7 days after we receive your package. The refund will be issued to your original payment account, as per your request.
• If your order doesn't include any promotions or discounts, you will receive a full refund for the items, equal to the price shown on our site (Item’s original price).
• The original shipping fee and insurance are non-refundable.

1. How long do I have before making a return, and do I have to pay for shipping?

1.  You have a max of 30 days to make returns. You must send back and postmark your return packages within 30 days after the purchase date. No returns made after 30 days from the purchase date will be accepted.
2.  The Order’s Shipping Fee won’t be included in refunds. We also don’t offer Free Return Shipping nor do we provide refunds for any fees that may have resulted from shipping the returned items. Then send back and postmark the package within 30 days from the purchase date.
3. You can use your own shipping method and at your own cost.

2. How do I make a return?

1. Contact us on: support@cutematchy.com If your return is accepted, we’ll send you an instruction on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
2. Select the item(s) you would like to return, indicate the reason, and submit.
3. Print the return label and securely tape it on the outside of your return package.
4. Call the post office to arrange a collection or drop off at your nearest post office.

NOTE:

1. If you are paying to ship back the return yourself, you can use any shipping method you like, just make sure it's postmarked no later than 30 days from the purchase date. (See "Important Notice" section for details)
2. Free Return only available for order vaule less than US$30